Q: I am a current member. How do I access my account?
A: If you know your username and password please click here to login.
If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account.
Q: I don't know the email address that was used to sign up for my account.
A: If you attempt to retrieve your credentials and your email does not match what we have on file please email KACDL’s Executive Director at firstname.lastname@example.org
Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile.
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.
Q: How can I renew my membership online?
A: You can renew your membership with KACDL by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online". To pay for membership dues with a check, please select "Register & Bill Me" and an invoice will be emailed to the Billing Contact on file. Please send a copy of the invoice with a check to the KACDL office to complete payment.
Username and Password Assistance
Q: I do not know my username and password.
A: If you are a current KACDL member in good standing, you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.
Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password. You may change your password after the initial log in.
Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize.
Q: I clicked the "Retrieve Username and Password" link more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.